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Phishing refers to fraudulent attempts to get personal information from you. Scammers use any means they can—spoofed emails and texts, misleading pop-up ads, fake downloads, calendar spam, even phony phone calls—to trick you into sharing information, such as your Apple ID password or credit card numbers.

If you receive a suspicious email that looks like it's supposed to be from Apple, please forward it to reportphishing@apple.com.Adobe cc 2019 mac hack.

On your Mac, include more details by selecting the email and choosing 'Forward as Attachment' from the Message menu.

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How to avoid phishing and other scams

While browsing the web, if you see a message that your iPhone, Mac, or other Apple device has a virus, or someone claiming to be from Apple calls and asks for your account name and password, you’re likely the target of a scam. Here are some things you can do to avoid them.

  • Protect your Apple ID. Use two-factor authentication, always keep your contact information secure and up to date, and never share your Apple ID password or verification codes with anyone. Apple never asks for this information to provide support.
  • Learn how to identify legitimate Apple emails about your App Store or iTunes Store purchases.
  • Never use App Store, iTunes, and Apple Store Gift Cards to make other kinds of payments.
  • If you send or receive money with Apple Pay (U.S. only), treat it like any other private transaction.
  • Learn how to keep your Apple devices and data secure.
  • In general, never share personal information like credit card numbers, unless you can verify the recipient is who they claim to be.
  • Don't follow links or open or save attachments in suspicious or unsolicited messages.
  • If you have any doubts about a request or communication, or even if you if you just need to update your information with a company, contact that company directly.


If you believe that your Apple ID has been compromised, or if you might have entered your password or other personal info on a scam website, change your Apple ID password immediately.

If you get a suspicious email or message

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Scammers try to copy email and text messages from legitimate companies to trick you into giving them your personal information and passwords. These signs can help you identify scams:

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  • The sender’s email or phone doesn’t match the name of the company that it claims to be from.
  • The email or phone they used to contact you is different from the one that you gave that company.
  • A link in a message looks right, but the URL doesn’t match the company’s website.*
  • The message looks significantly different from other messages that you’ve received from the company.
  • The message requests personal information, like a credit card number or account password.
  • The message is unsolicited and contains an attachment.

Please report suspicious emails and messages:

  • If you receive a phishing email that's designed to look like it’s from Apple, send it to reportphishing@apple.com. If you forward a message from Mail on your Mac, include the header information by selecting the message and choosing Forward As Attachment from the Message menu.
  • To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, send them to abuse@icloud.com.
  • To report spam or other suspicious messages that you receive through iMessage, tap Report Junk under the message. You can also block unwanted messages and calls.

If your web browser displays annoying pop-ups

While browsing the web, if you see a pop-up or alert that offers you a free prize or warns you about a problem with your device, don't believe it. These types of pop-ups are usually fraudulent advertisements, designed to trick you into giving the scammer personal information or money.

Don't call the number or follow the links to claim the prize or fix the problem. Ignore the message and simply navigate away from the page or close the entire window or tab.

If you're prompted to download software

Use extreme caution if you download content from the internet. Some downloads found on the internet may not contain the software they claim to, or may contain software that you didn't expect or want. This includes apps that ask to install configuration profiles that can then control your device. If installed, unknown or unwanted software may become intrusive and annoying and could even damage your Mac and steal your data.

To avoid unwanted, fake, or malicious software, install software from the App Store or get it directly from the developer's website. Learn how to safely open software on your Mac or remove unwanted configuration profiles from your iPhone, iPad, or iPod touch.

If you get a suspicious phone call or voicemail

Scammers may spoof legitimate company phone numbers and use flattery and threats to pressure you into giving them information, money, and even iTunes gift cards. If you get an unsolicited or suspicious phone call from someone claiming to be from Apple, just hang up.

You can report fraudulent tech support calls to the Federal Trade Commission (U.S. only) at www.ftccomplaintassistant.gov or to your local law enforcement agency.

If you accepted a suspicious Calendar invitation

If you get an unwanted or suspicious calendar invitation in Mail or Calendar, you can report it as Junk in iCloud.

To delete an invitation that you already accepted, tap the event, then tap Decline or Delete Event. If you unintentionally subscribed to a calendar you didn't want, open the Calendar app, tap Calendars and look for an unknown or suspicious calendar. Tap the calendar, then scroll down and tap Delete Calendar.

*To confirm the destination of a link on your Mac, hover your pointer over the link to see the URL. If you can't see the URL in the status bar in Safari, choose View > Show Status Bar. On your iOS device, touch and hold the link.

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Signs your Apple ID has been compromised

Your Apple ID might be compromised if you receive an account notification from Apple for a change you didn't make, or if you notice account details or changes you don’t recognize. For example:

  • You receive an email or notification that your Apple ID was used to sign in to a device you don't recognize or did not sign in to recently (for example, 'Your Apple ID was used to sign in to iCloud on a Windows PC').
  • You receive a confirmation email from Apple that your Apple ID password was changed or your account information was updated, but you don’t remember making any changes.
  • Your device was locked or placed in Lost Mode by someone other than you.
  • You see messages you didn't send, or items you didn’t delete.
  • You see charges or notices for purchases that you didn't make. Learn what to do if you see an unfamiliar iTunes Store or App Store charge on your credit or debit card statement.
  • Your password no longer works, or it might have been changed or locked.
  • You don't recognize some or all of your account details.
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If you received an email, text message, or phone call that you're not sure is valid or you think might be phishing, here are some tips to help determine its legitimacy.

Gain control of your Apple ID

If you think your Apple ID is compromised, use these steps to gain control of it and review your account information:

  1. Sign in to your Apple ID account page. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
  2. Change your Apple ID password and choose a strong password.
  3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:
    • Your name.
    • Your primary Apple ID email address.* If you need to change your email address, update the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
    • All alternate email addresses, rescue email addresses, and phone numbers.
    • The devices that are associated with your Apple ID, if you've already set up two-factor authentication.
    • Security questions and answers. If you think they might be easy to guess, you should change your security questions.
  4. Check with your email address* provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address.
  5. Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password.

* In China mainland and India, you can use your phone number as your Apple ID.

If you completed the steps above and think your account might still be compromised, contact Apple Support.

Know which Apple ID is signed in to your device

If you're signed in on your device with an Apple ID that you don't recognize, use these steps to sign out, then back in with a different Apple ID. To make sure that you're signed in to Apple IDs that only you control or trust, you can check the following settings on each of your devices:

iPhone, iPad, or iPod touch:

  • Settings > [your name]
  • Settings > [your name] > iTunes & App Store
  • Settings > Messages > Send & Receive
  • Settings > FaceTime

Mac:

  • System Preferences > Apple ID
  • System Preferences > Internet Accounts
  • Messages > Preferences > Accounts
  • Facetime > Preferences > Settings
  • Mail > Preferences > Accounts
  • Calendar > Preferences > Accounts

You should also check iCloud for Windows, your AirPort Time Capsule or other AirPort Base Station, and your Apple TV (for iCloud Photos or Home Sharing).

Make sure your Apple ID is secure

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Because you use your Apple ID for so many Apple products and services, you should make sure that your Apple ID is as secure as possible. You should be the only person who knows your password and can sign in with your Apple ID. If someone you don’t know or don’t trust can sign in with your Apple ID, your account is not secure.

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Your Apple ID might not be secure for the following reasons:

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  • Someone else created an Apple ID on your behalf, or you’re using an Apple ID that was already signed in when you received your device.
  • You’re sharing an Apple ID with family or friends. Your Apple ID is your personal account. If you want to share purchases with a family member, use Family Sharing. With Family Sharing, you can share a calendar, photos, reminders, and more without sharing your Apple ID.
  • You don’t recognize the Apple ID that is signed in on your device.
  • You shared your password with someone else intentionally or unintentionally. For example, someone else selected your password for you, you told someone your password, or you entered your password on a phishing site.
  • You don't have control of the email address or phone number associated with your Apple ID.
  • Your password is weak or is compromised.
  • You share your devices with someone else, your devices are not protected by a passcode, or your passcode is easy to guess.

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If any of the above are true, you should reset your password as soon as possible and review your account information.